Analyse two benefits to FWB of delegating more decision-making to van managers.

Mark scheme

Marking points from the official mark scheme (Feb/Mar 2023). The mark or mark type is shown in brackets.

1. [1] Definition of delegation: is passing down of authority to perform tasks/take decisions.
2. [1] Knowledge of benefits of delegation: can improve motivation of managers.
3. [1] Knowledge of benefits of delegation: decision-making may be more responsive to local needs.
4. [1] Knowledge of benefits of delegation: lower labour turnover.
5. [1] Knowledge of benefits of delegation: reduce recruitment costs.
6. [1] Knowledge of benefits of delegation: better marketing decisions.
7. [1] Knowledge of benefits of delegation: quicker local decision-making.
8. [1] Application to FWB: Good managers have left FWB.
9. [1] Application to FWB: FWB operates in regions with distinct demographic and cultural differences.
10. [1] Application to FWB: FWB operates in regions with different economic conditions.
11. [1] Application to FWB: Managers at FWB currently have no decision-making power over marketing.
12. [1] Analysis: Delegation may motivate employees and result in an increase in productivity or work effort, reducing unit costs and therefore increasing profit.
13. [1] Analysis: Motivated employees may provide improved customer service, which will increase sales and therefore profit.
14. [1] Analysis: Decision-making at a local level may make FWB more responsive to local customer needs, thus increasing customer satisfaction and increasing sales.
15. [1] Analysis: Fulfilling manager demands for delegation will help retain managers and therefore reduce recruitment costs.
16. [1] Analysis: Replacing experienced managers who leave due to dissatisfaction may be difficult for FWB.