Reo is the manager of a computer business. The company repairs computers and develops software for businesses. Reo pays his employees by piece rates but the workers do not like this method. Reo believes that the best way to manage and motivate his employees is by being an autocratic manager. Reo is thinking of introducing new training for his employees.

1. (a)What is meant by 'piece rates'?[2]
2. (b)What is meant by an 'autocratic manager'?[2]
3. (c)Explain two possible reasons why Reo's employees do not like being paid by piece rates.[4]
4. (d)Identify and explain three factors that Reo should consider before taking a decision about new training.[6]
5. (e)Recommend how Reo can improve the motivation level of his employees. Justify your answer.[6]