BCK is a multinational company which operates many gold mines. One of BCK's objectives is to contribute to sustainable development. The Managing Director said: 'We value all of our stakeholders. With 10000 employees it is important to have the right leadership style. BCK needs well-motivated employees.' The Managing Director also thinks that effective communication with suppliers is very important.

Mark scheme

Marking points from the official mark scheme (May/June 2020). The mark or mark type is shown in brackets.

1. [2] A business with factories, production or service operations in more than one country
2. [2] A business with production or service operation in another country outside its normal area of operation
3. [1] Partial definition e.g. works/operates in more than one country
4. [1] financial bonuses
5. [1] performance related pay
6. [1] fringe benefits (or examples but allow only once)
7. [1] profit share
8. [1] provide opportunities for promotion
9. [1] job rotation
10. [1] job enrichment
11. [1] job enlargement
12. [1] training opportunities
13. [1] increase rate of pay
14. [1] employee of the month/award schemes
15. [1] praise
16. [1] Personality of leader/manager
17. [1] Skills of leader
18. [1] Skills of employees
19. [1] Work to be done
20. [1] Size of business
21. [1] Organisational structure
22. [1] Reduce output [k] of gold [app]
23. [1] so only extract amount required (to meet demand) [an]
24. [1] Use renewable energy [k]
25. [1] so need to use fewer natural resources [an] when operating its mines [app]
26. [1] Restore land to nature when finished [k]
27. [1] so land can be reused for other purposes [an]
28. [1] Increase efficiency [k] of its 10000 employees [app]
29. [1] so waste fewer resources [an]
30. [1] Change methods of working [k]
31. [1] Phone call as can obtain immediate feedback [k]
32. [1] but may not be able to contact the person when needed [an]
33. [1] Emails allow the receiver to read the message when it's convenient to [k]
34. [1] but may not read it/see it as junk mail [an]
35. [1] but could contain lots of detailed information [an]
36. [1] Choice could depend on location of supplier e.g. local or in another country/how much information need to include [k]
37. [1] Meetings [k]
38. [1] allows for feedback [an]
39. [1] but can be difficult to arrange a suitable time when everyone can attend [an]
40. [1] Letter [k]
41. [1] have a copy that can refer back to [an]
42. [1] but language used may not be clear if use technical language [an]
43. [2] Yes, especially if its urgent as electronic methods are usually quicker – so action/changes can be made sooner so that operations are not delayed which could be very costly especially for large business. [eval] [eval]