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A-LevelBusiness StudiesOperations management9609/32 · Feb/Mar 2019 · Q220 Marks

Refer to the network diagram in Fig. 1 and to Table 2 in the Insert.

  1. (a)(i)Complete the network diagram at nodes 3 and 4.[4]
  2. (a)(ii)State the activities on the critical path.[1]
  3. (a)(iii)State the minimum time to complete the opening of the new café.[1]
  4. (a)(iv)Calculate the free float of Activity F.[2]
  5. (b)Refer to your answers to 2(a) and any other information. Discuss whether PY's directors should be confident that the café in city X will be open in time for the summer season.[12]

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Mark scheme

Marking points from the official mark scheme (Feb/Mar 2019). The mark or mark type is shown in brackets.

  1. [4] (a)(i) Node 3: EST = 2 LFT = 2; Node 4: EST = 4 LFT = 7
  2. [1] (a)(ii) ACEK
  3. [1] (a)(iii) 9 (weeks)
  4. [1] (a)(iv) Free float = EST of next activity – duration this activity – EST of this activity
  5. [1] (a)(iv) 5 – 3 – 2
  6. [2] (a)(iv) Free float F = 0 (weeks)
  7. [0] (b) Definition of network analysis: this is part of project management to ensure that resources are used efficiently. Also known as critical path analysis it identifies all tasks in a project, puts them in the correct sequence and allows for the identification of the critical path.
  8. [0] (b) Planning of when resources are needed and their use can save time
  9. [0] (b) Sets target to work towards
  10. [0] (b) Construction of network diagram forces managers to plan project carefully
  11. [0] (b) Identifies critical activities for management to focus on
  12. [0] (b) Figures are based on estimates / assumptions so could be unreliable
  13. [0] (b) Identifies whether new outlet can be opened in time for peak seasonal demand
  14. [0] (b) 9 weeks minimum time according to the CPA
  15. [0] (b) 1 week float
  16. [0] (b) Reference to specific critical activities / aspects of the network e.g. equipment must be delivered by week 6
  17. [0] (b) 75 cafes so have done this multiple times before
  18. [0] (b) Some activities depend on external factors such as ordering and delivery of equipment and building work
  19. [0] (b) Planning of when resources are needed help ensure project is more organised and therefore time is managed more effectively
  20. [0] (b) Targets set will help motivate staff and increase efficiency therefore more likely to be completed on time
  21. [0] (b) Construction of network diagram forces managers to plan project carefully and therefore coordinate resources such as HR, Operations and Finance
  22. [0] (b) Identifies critical activities for management to focus on. Thus, if critical activities are delayed managers can divert resources from non-critical activities to get project back on track
  23. [0] (b) Figures are based on estimates / assumptions so could be unreliable
  24. [0] (b) Network presented is relatively simplistic – more detail needed
  25. [0] (b) Doesn't guarantee that project will be completed on time
  26. [0] (b) PY has experience of opening many outlets so should be relatively accurate
  27. [0] (b) Needs to be managed effectively
  28. [0] (b) No control over external influences e.g. suppliers
  29. [0] (b) Not much margin for error as only one week float

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About this question

Topic
Operations management, A-Level Business Studies (syllabus 9609). Structured question, 20 marks.
Source
A-Level Business Studies, Feb/Mar 2019 Paper 3 Variant 2, question 2.

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