DZD is a large parcel delivery business. Many of its employees work part-time. DZD's directors are planning to expand the business and have to decide on a suitable source of finance for 20 new vehicles. DZD will also recruit 60 new employees. The Human Resources Director is preparing a job description for the new employees. She is considering using Maslow's hierarchy of needs to increase the motivation of DZD's employees.

Mark scheme

Marking points from the official mark scheme (May/June 2023). The mark or mark type is shown in brackets.

1. [2] Outlines the responsibilities and duties to be carried out by someone employed to do a specific job;
2. [2] A list of the key points about a job, job title, key duties, responsibilities, and accountabilities;
3. [2] A description of the tasks, role, and responsibilities of a particular position;
4. [2] What the job entails/explains the job with a list of suitable content;
5. [1] Partial definition, e.g. What they must do in a job/list of content.
6. [1] Physiological/physical;
7. [1] Safety/security;
8. [1] Social/(love and) belonging;
9. [1] Esteem;
10. [1] Self-actualisation.
11. [1] Experience [k] of delivering parcels [app];
12. [1] Qualifications or relevant examples such as do they have a driving licence [k] to drive the (20) vehicles [app];
13. [1] Skills or examples such as good at communication [k] as will work in a large business [app];
14. [1] Whether they match the requirements of business/job or examples such as physical ability/know the area [k] willing to work part-time [app];
15. [1] Whether they match the culture of the business [k];
16. [1] Performance during interview/testing [k];
17. [1] Age [K];
18. [1] References [K].
19. [1] Other appropriate responses should also be credited.
20. [1] Bank loan [k] as able to purchase immediately [an] so there is no delay to the planned expansion [app];
21. [1] Retained profit [k] as it's a large business [app] as no need to repay [an];
22. [1] Leasing [k] of the 20 [app] vehicles as do not need to make a large initial payment [an];
23. [1] Hire purchase [k];
24. [1] Grant [k];
25. [1] Selling of assets [k];
26. [1] Owner's capital/share issue [k];
27. [1] Debenture [k];
28. [1] Crowdfunding [k].
29. [1] Other appropriate responses should also be credited.
30. [1] When not working no need to pay wages [k] helping to reduce labour costs [an];
31. [1] Need to recruit/train more employees [k] taking more time/money [an];
32. [1] Could allow the business to recruit wider range of skills [k];
33. [1] More flexible hours/less likely to take time off for appointments [k];
34. [1] Easier to extend worker hours at busy times [k] or [an];
35. [1] Some employees may not be willing/want part-time jobs [k] so may miss out on possible candidates if not offered full-time option [an].
36. [1] Able to offer consistency of service [k] so could improve reputation/increase customers [an];
37. [1] Workers may be committed to business [k] which could increase the productivity of the business [an];
38. [1] Easier to communicate/update [k];
39. [1] Less workers needed [k].
40. [1] Other appropriate responses should also be credited.
41. [k] Part-time employees are only paid when they are working [k] reducing labour costs; [an] However, consistency of service may fall [k] which could damage the business reputation. [an] A service sector business especially should not have only part-time employees as service quality is vital for customer loyalty [eval] and therefore sales [eval].