Fig. 2 shows the organisational structure of ABC, a business that manufactures toys. As the business has grown, the management has found it difficult to maintain good internal communication and to control activities. ABC always recruits its senior managers from within the company. [Figure 2: ABC's organisational structure]

1. (a)What is meant by the term 'internal communication'?[2]
2. (b)Identify two features of the organisational structure of ABC as shown in Fig. 2. Feature 1: Feature 2:[2]
3. (c)Identify and explain two reasons why managers may be reluctant to delegate tasks to employees in their organisation. Reason 1: Explanation: Reason 2: Explanation:[4]
4. (d)Identify and explain three advantages to ABC of recruiting senior managers from within the business. Advantage 1: Explanation: Advantage 2: Explanation: Advantage 3: Explanation:[6]
5. (e)Recommend two ways in which communication could be improved in a large organisation. Justify your recommendations. Way 1: Way 2:[6]

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