MBH is a business organisation in the public sector. It controls 5 hospitals and has 5600 employees including 440 doctors. External recruitment is used when recruiting skilled employees. The Human Resources Director uses ideas from Herzberg's theory to improve employee motivation. He is worried about communication barriers within MBH. The business has a tall organisational structure and a long chain of command. Most of MBH's internal communication is by email and phone calls.

1. (a)Identify two objectives for a business organisation in the public sector. Objective 1: Objective 2:[2]
2. (b)Define 'chain of command'.[2]
3. (c)Outline two ways MBH can use ideas from Herzberg's theory to motivate its employees. Way 1: Way 2:[4]
4. (d)Explain how MBH might reduce or remove each of the following communication barriers: Messages lost: Explanation: Use of jargon: Explanation:[6]
5. (e)Do you think an organisation should always use external recruitment when recruiting skilled employees? Justify your answer.[6]