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O-LevelCommerceConsumer protection7100/11 · Oct/Nov 2011 · Q101 Mark

Shops must exchange goods if

Athe goods are faulty.
Bthe goods have no instructions.
Cthe shopper has changed her mind.
Dthe shopper prefers a different colour.

✓ Correct answer

A: the goods are faulty.

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About this question

Topic
Consumer protection, O-Level Commerce (syllabus 7100). Multiple choice, 1 mark.
Source
O-Level Commerce, Oct/Nov 2011 Paper 1 Variant 1, question 10.

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