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O-LevelCommerceConsumer protection7100/12 · May/June 2024 · Q401 Mark

Which action should a shop assistant take if a customer returns faulty shoes after wearing them for a day?

Aapologise but explain to the customer that the shoes are worn
Bask the customer to return to see the shop manager
Cmake eye contact with the customer but say nothing
Doffer to exchange the shoes immediately for the customer

✓ Correct answer

D: offer to exchange the shoes immediately for the customer

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About this question

Topic
Consumer protection, O-Level Commerce (syllabus 7100). Multiple choice, 1 mark.
Source
O-Level Commerce, May/June 2024 Paper 1 Variant 2, question 40.

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