O-LevelCommerceConsumer protection7100/11 · May/June 2011 · Q101 Mark
Four customers have bought perfume from a department store. In which of these situations would the customer not be protected by consumer protection legislation?
AThe customer complained that the packaging of the perfume was damaged.
BThe customer dropped the bottle of perfume just after she had paid for it.
CThe customer found an insect inside the perfume bottle.
DThe customer said that the perfume did not smell the same as her last bottle of the same perfume.
✓ Correct answer
B: The customer dropped the bottle of perfume just after she had paid for it.
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