O-LevelCommerceConsumer protection7100/12 · Oct/Nov 2022 · Q401 Mark

John bought a shirt at a shop. Later, he decides he does not like the colour and takes it back to the shop. According to consumer law, what is the shopkeeper legally obliged to do?

Agive a refund

Bnothing

Coffer an exchange

Dprovide a credit note

✓ Correct answer

B: nothing

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Topic: Consumer protection, O-Level Commerce (syllabus 7100). Multiple choice, 1 mark.
Source: O-Level Commerce, Oct/Nov 2022 Paper 1 Variant 2, question 40.

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