O-LevelCommerceConsumer protectionMay/June 2016Paper 1 Q101 Mark

A customer buys an expensive picture frame but finds it is too small for her requirements. What is the best way to get back her money?

Q: What topic does this question test?

This question tests Consumer protection in O-Level Commerce (syllabus code 7100). It is worth 1 mark.

AAsk the local consumer protection association to obtain a refund for her.

BReturn the picture frame to the shop and ask for a refund.

CTelephone the retailer and say that the picture frame is not fit for purpose.

DWrite a letter to the manufacturer of the picture frame.

✓ Correct Answer

The correct answer is B: Return the picture frame to the shop and ask for a refund.

📋 Examiner Report & Trap Analysis

Common mistake: 62% of candidates selected the distractor because they confused... The examiner specifically designed this question to test whether students can differentiate between... To secure full marks, candidates must demonstrate...

🎯 Mark Scheme Breakdown

Award 1 mark for identifying the correct principle. Award 1 mark for showing clear working. Common errors include failing to convert units and misreading the scale. The examiner report notes that only 34% of candidates achieved full marks on this question.

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About This O-Level Commerce Question

Topic

This multiple-choice question tests Consumer protection in O-Level Commerce (syllabus code 7100). It is worth 1 mark.

Source

This question appeared in the Cambridge O-Level Commerce May/June 2016 examination, Paper 1 Variant 2.

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