O-LevelCommerceConsumer protection7100/12 · May/June 2016 · Q101 Mark

A customer buys an expensive picture frame but finds it is too small for her requirements. What is the best way to get back her money?

AAsk the local consumer protection association to obtain a refund for her.

BReturn the picture frame to the shop and ask for a refund.

CTelephone the retailer and say that the picture frame is not fit for purpose.

DWrite a letter to the manufacturer of the picture frame.

✓ Correct answer

B: Return the picture frame to the shop and ask for a refund.

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Topic: Consumer protection, O-Level Commerce (syllabus 7100). Multiple choice, 1 mark.
Source: O-Level Commerce, May/June 2016 Paper 1 Variant 2, question 10.

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