A-LevelBusiness StudiesHuman resource management9609/12 · Oct/Nov 2021 · Q35 Marks

Explain why businesses invest in the training and development of employees.

(a)Explain why businesses invest in the training and development of employees.[5]

Mark scheme

Marking points from the official mark scheme (Oct/Nov 2021). The mark or mark type is shown in brackets.

T&D is seen as an important investment in the support and maintenance of employee skills and abilities
specific T&D may be identified – e.g. induction training/new skills training/re-deployment
can lead to higher productivity and increased motivation
can lead to employee loyalty and lower labour turnover
can lead to employer becoming the employer of choice
can mean lower recruitment and selection costs
can lead to higher customer service – a USP – competitive advantage
more important in some businesses than others
Accept any other valid response.

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Topic: Human resource management, A-Level Business Studies (syllabus 9609). Structured question, 5 marks.
Source: A-Level Business Studies, Oct/Nov 2021 Paper 1 Variant 2, question 3.

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