Define the term 'labour turnover'.

Mark scheme

Marking points from the official mark scheme (Feb/Mar 2018). The mark or mark type is shown in brackets.

1. [2] Labour turnover is the proportion of a firm's workforce that leaves during a specific time period.
2. [2] Alternatively, it can be defined by the formula: (Number of employees leaving during the period / Average number employed during the period) × 100.
3. [3] Changes in strategy e.g. closure of a location making employees redundant.
4. [3] Issues with pay causing employees to leave to take up better paid employment elsewhere.
5. [3] Conflicts with management or poor communication leading to employees leaving the business.
6. [3] Poor motivation caused by conditions, relationships, pay, hours, holidays, the work itself etc. causing employees to leave due to dissatisfaction with their job.
7. [3] Poor promotion prospects.
8. [3] Lack of training.
9. [3] Poor working conditions.
10. [3] Illness, accident, death, retirement.