Skip to main content
A-LevelBusiness StudiesHuman resource management9609/12 · May/June 2018 · Q720 Marks

Analyse why many human resource departments have developed policies for diversity and equality.

  1. (a)Analyse why many human resource departments have developed policies for diversity and equality.[8]
  2. (b)'A significant investment in training and development is the best way to improve employee effectiveness in a retail business.' Discuss this view.[12]

Mark scheme

Marking points from the official mark scheme (May/June 2018). The mark or mark type is shown in brackets.

  1. [7-8] Good analysis of why many HRM departments have developed policies for diversity and equality
  2. [5-6] Some analysis of why many HRM departments have developed policies for diversity and/or equality
  3. [3-4] Some explanation / application of policies for diversity and/or equality
  4. [1-2] Understanding of HRM / diversity / equality
  5. [9-12] Effective evaluation of the view that a significant investment in training and development is the best way to improve employee effectiveness in a retail business
  6. [7-8] Limited evaluation of the view that a significant investment in training and development is the best way to improve employee effectiveness in a retail business
  7. [3-6] Analysis and/or some application of the view that a significant investment in training and development is the best way to improve employee effectiveness in a business
  8. [1-2] Understanding of investment / training and development / employee effectiveness / retail business

Write your answer and get it marked

On Oracle Prep you can write or photograph your own answer and have it marked by AI against this mark scheme, with feedback on what you missed.

Sign up free →

About this question

Topic
Human resource management, A-Level Business Studies (syllabus 9609). Structured question, 20 marks.
Source
A-Level Business Studies, May/June 2018 Paper 1 Variant 2, question 7.

Questions and mark schemes are from past examination papers and remain the copyright of the exam board. How Oracle Prep builds its content

Related Business Studies questions

© 2026 Oracle Prep