Edexcel IGCSEBusiness StudiesGeneral Applications9 Marks
Evaluate the importance of customer service for a small, independent coffee shop.
Mark scheme
Marking points from the official mark scheme. The mark or mark type is shown in brackets.
- Level 1 (1-3 marks): Identifies some points about customer service. Limited development.
- Level 2 (4-6 marks): Explains the importance of customer service, with some application to a small coffee shop. May offer some balance.
- Level 3 (7-9 marks): Evaluates the importance of customer service in detail, providing balanced arguments and drawing a well-reasoned conclusion specific to a small, independent coffee shop.
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