Analyse one reason why poor communication might lead to demotivation among employees.

Mark scheme

Marking points from the official mark scheme. The mark or mark type is shown in brackets.

1. Award 1 mark for identification of a reason (e.g. employees feel undervalued/not listened to, lack of clarity on tasks/goals, missed opportunities for feedback, increased errors/frustration). (B1)
2. Award 1 mark for linked explanation of the reason. (B1)
3. Award 1 mark for analysis of the reason. (B1)
4. e.g. Poor communication can lead to employees feeling undervalued (B1) if their opinions are not sought or they are not kept informed about company decisions (B1). This could result in them becoming less engaged with their work and potentially reducing their effort, impacting productivity and the overall atmosphere of the workplace (B1).