You must answer one question from this section. Psychology and organisations 'Job satisfaction can only be measured effectively using closed questions.' To what extent do you agree with this statement? Use examples of research you have studied to support your answer.

Mark scheme

Marking points from the official mark scheme (Oct/Nov 2020). The mark or mark type is shown in brackets.

1. Marks: use generic levels of response in table C.
2. Syllabus: measuring job satisfaction: including all three dash points
3. Most likely (any other appropriate responses should be credited):
4. For:
5. Closed questions provide respondents with possible answers making answering easier.
6. Closed questions will result in a final score which will place the respondent into a category (high, average, low, etc).
7. Closed questions can result in quantitative data, used for comparisons.
8. Against:
9. Closed questions may be ambiguous and not fit the answer choices (want to respond ‘it depends').
10. Closed questions gather numbers not any understanding that open-ended questions would provide.
11. A five- or seven-point scale gives an opt-out mid-point allowing some respondents to score midpoint for all responses.