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A-LevelPsychologyOrganisational psychology9990/41 · Oct/Nov 2019 · Q415 Marks

There are five job facets in the job descriptive index (JDI) (Smith et al., 1969). One question from the JDI asks about the co-worker facet: Think of the majority of people with whom you work or meet in connection with your work. How well does each of the following words or phrases describe these people? Stimulating Intelligent Frustrating Stubborn ‘Y' for 'Yes' if it describes the people with whom you work 'N' for 'No' if it does not describe them '?' for 'do not know' if you cannot decide

  1. (a)Explain how the JDI is scored.[2]
  2. (b)Give two ways in which job satisfaction can be measured using questionnaires, other than the JDI.[4]
  3. (c)Outline two job facets measured by the JDI, other than the co-worker facet.[4]
  4. (d)Discuss the advantages and disadvantages of measuring job satisfaction using a 'yes/no/do not know' scale. You should include a conclusion in your answer.[5]

Mark scheme

Marking points from the official mark scheme (Oct/Nov 2019). The mark or mark type is shown in brackets.

  1. 4(a) Most likely answer (other appropriate responses to be credited): Each word is either positive or negative. Each item is rated using a 'yes', 'no' and '?' (don't know) scale. Positively worded items are scored 3, 1, and 0, (for Y, ?, and N) and negatively worded items are scored 0, 1, and 3). Scores obtained for each of the five dimensions. Marks: 1 mark for each feature from the list above (to 2 max)
  2. 4(b) Most likely answer (other appropriate responses to be credited): ∞ Minnesota Satisfaction Questionnaire MSQ (Weiss et al., 1967) Long form: 20 aspects with 100 questions using a 5-point scale ranging from very satisfied to very dissatisfied. Short form also used ∞ Quality of working life (QWL) questionnaire (Walton, 1974) includes 8 conditions of employment, 35 questions using a five-point scale: very dissatisfied > very satisfied Marks: 1 mark for identification. 1 mark for elaboration/example. ×2. 0 marks for anecdotal answers.
  3. 4(c) Most likely answers ∞ Pay: Think of the pay you get now. How well does each of the following words or phrases describe your present pay? Words, e.g. well paid; bad ∞ Supervision: Think of the kind of supervision that you get on your job. How well does each of the following words or phrases describe this? Words, e.g. supportive; unkind ∞ The work itself: Think of the work you do at present. How well does each of the following words or phrases describe your work? Words, e.g. fascinating; routine ∞ Opportunities for promotion: Think of the opportunities for promotion that you have now. How well does each of the following words or phrases describe these? Words, e.g. regular promotions; very limited Note: Co-workers/people on your current job scores no marks as it is in the question stem. Note: 1 mark max for answers using similar terms and serendipitously answering the question correctly, e.g. rewards/salary. Marks: 1 mark for identification. 1 mark for elaboration/example. ×2.
  4. 4(d) Marks: Question requires discussion; always plural of each argument, and always requires conclusion. 1 mark for each advantage/disadvantage (however detailed) and related to the question up to 4 max. 2 marks max for two strengths/weaknesses unrelated to the question. 1 mark for conclusion. Most likely answer (other appropriate responses to be credited): Advantage: ∞ clear and unambiguous way to answer. No confusing scale, no misinterpretation ∞ provides quantitative data ∞ results in data that can be used for statistical analysis and comparisons Disadvantage: ∞ perhaps too simple – not even variants of 'strongly' or 'slightly' just yes/no/don't know ∞ no explanation for reason for answer ∞ may result in ceiling effects (e.g. many 'yesses') Conclusion: any appropriate conclusion drawn from the discussion that has been presented. 1 mark if appropriate. A conclusion is a decision reached by reasoning' and so a summary of points already made scores 0 marks.

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About this question

Topic
Organisational psychology, A-Level Psychology (syllabus 9990). Structured question, 15 marks.
Source
A-Level Psychology, Oct/Nov 2019 Paper 4 Variant 1, question 4.

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