ADN is a food retailer. It has 5 shops and 300 full-time employees. All ADN's employees receive off-the-job training. ADN has a tall hierarchical structure. Managers have a narrow span of control and all use an autocratic leadership style. ADN's directors are planning to expand the business and cannot decide whether it is better for a business to use internal growth or external growth.

1. (a)Define 'span of control'.[2]
2. (b)Define 'autocratic leadership style'.[2]
3. (c)Outline two benefits to ADN of having full-time employees. Benefit 1: Benefit 2:[4]
4. (d)Explain one benefit and one limitation to ADN of using off-the-job training. Benefit: Explanation: Limitation: Explanation:[6]
5. (e)Do you think it is better for a business to use internal growth or external growth when planning to expand? Justify your answer.[6]