IRKAM is a company that produces high quality doors for hotels and offices. The company currently uses job production. The Managing Director, Abdul, believes that quality control is important. He is looking for ways to increase productivity. All workers receive on-the-job training. Abdul is thinking of including off-the-job training as well.

1. (a)What is meant by 'productivity'?[2]
2. (b)What is meant by ‘on-the-job training'?[2]
3. (c)Identify and explain one advantage and one disadvantage of off-the-job training for IRKAM.[4]
4. (d)Identify and explain two reasons why quality control might be important to IRKAM.[6]
5. (e)Over the past three years there has been a large increase in demand for IRKAM's doors. Do you think job production is still the best method of production for IRKAM? Justify your answer.[6]