O-LevelCommerceConsumer protection7100/11 · Oct/Nov 2025 · Q401 Mark

Amina returned the shoes she had bought from a retailer the next day because she did not like the colour. She was offered a refund. Why did the retailer offer Amina the refund?

AAmina has a legal right to change her mind

BAmina returned the shoes immediately

Cit was a goodwill gesture by the retailer

Dthe shoes had a one year guarantee

✓ Correct answer

C: it was a goodwill gesture by the retailer

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Topic: Consumer protection, O-Level Commerce (syllabus 7100). Multiple choice, 1 mark.
Source: O-Level Commerce, Oct/Nov 2025 Paper 1 Variant 1, question 40.

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