O-LevelCommerceConsumer protection7100/11 · Oct/Nov 2021 · Q401 Mark

Which action should not be taken to claim for a faulty product?

Achecking the warranty for the product

Bcontacting the local press to complain to them

Ccontacting the retailer to ask for a refund

Dnot using the faulty product

✓ Correct answer

B: contacting the local press to complain to them

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Topic: Consumer protection, O-Level Commerce (syllabus 7100). Multiple choice, 1 mark.
Source: O-Level Commerce, Oct/Nov 2021 Paper 1 Variant 1, question 40.

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