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O-LevelCommerceBanking7100/11 · Oct/Nov 2021 · Q331 Mark

A global bank plans to invest $1 billion in mobile and digital banking services. What is the most likely reason for such an investment?

ACustomers will be able to access all the services offered by the bank.
BCustomers will save money on visits to bank branches.
CThe bank can stay in touch with customers with SMS alerts.
DThe bank wants to reduce its operating costs and make more profit.

✓ Correct answer

D: The bank wants to reduce its operating costs and make more profit.

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About this question

Topic
Banking, O-Level Commerce (syllabus 7100). Multiple choice, 1 mark.
Source
O-Level Commerce, Oct/Nov 2021 Paper 1 Variant 1, question 33.

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