O-LevelCommerceConsumer protection7100/11 · Oct/Nov 2017 · Q111 Mark

Four customers are discussing the problem of a faulty product costing $10. Which customer has taken the most appropriate action? [Figure 11]

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AI will contact my lawyer and sue the shop.

BI will go to the local police department.

CI will contact the government.

DI will visit the shop and discuss it with the manager.

✓ Correct answer

D: I will visit the shop and discuss it with the manager.

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Topic: Consumer protection, O-Level Commerce (syllabus 7100). Multiple choice, 1 mark.
Source: O-Level Commerce, Oct/Nov 2017 Paper 1 Variant 1, question 11.

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