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A-LevelBusiness StudiesOperations management9609/21 · Oct/Nov 2023 · Q20 Marks

Analyse two reasons why Shila and Lucy will have to change DN's objectives.

  1. (c)Analyse two reasons why Shila and Lucy will have to change DN's objectives.[8]

Mark scheme

Marking points from the official mark scheme (Oct/Nov 2023). The mark or mark type is shown in brackets.

  1. A01 Knowledge and understanding: Knowledge of two reasons (max 2), may include: Market conditions; Importance of objectives; Relationship between mission statement, aims, objectives and strategy; SMART objectives; How change influences objectives; Relationship of objectives to budget planning.
  2. AO2 Application: Application of knowledge of a reason for DN to change its objectives (max 2). Max one for application for the first reason and another for application for the second reason. Employees concerned about the change; Mission statement change; National revenue data; Not all employees have the right skills; Change from daily news reporting to magazine aimed at a young age group; Impact on local community.
  3. AO3 Analysis: Limited analysis: candidate shows one link in the chain of analysis. Developed analysis: candidate shows two or more links in the chain of analysis or a two-sided analysis. Change essential for competition and survival – otherwise firms may make losses / go out of business; Communicates the direction of the firm to employees – important as a change impacts employees working practices; Will need to change objectives if want growth – as market conditions change; Costs of change v benefits.
  4. Accept all valid responses.

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About this question

Topic
Operations management, A-Level Business Studies (syllabus 9609). Structured question, 0 marks.
Source
A-Level Business Studies, Oct/Nov 2023 Paper 2 Variant 1, question 2.

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