Move Well (MW) MW is a business that organises the transportation of people's possessions when they move from one house or apartment to another. One of MW's corporate objectives is to achieve internal growth. MW has expanded rapidly from a local business to a national business. It now has locations in many major cities in country Q. Local success was built on customer recommendations. National success is a result of carefully targeted advertising and effective use of social media. The growth of the business has put pressure on MW's cash flow. MW receives payment from customers one week after the house move is completed, which is, on average, one month after the house move was booked. MW's costs include rent, vehicle maintenance, fuel, local taxes, wages and advertising. Following some successful years, there has been a large decline in MW's sales. This is due mainly to fewer people moving home in country Q. Each city location made a loss last year. The Managing Director, John, has noticed that the housing market is growing in some other countries. He thinks there is an opportunity for a new location in country P. [Table 2.1] shows the forecast costs and revenue for the new location in country P in year one. [Table 2.1]: Forecast costs and revenue for the new location in country P in year one | | ($000) | |---|---| | Revenue | 110 | | Direct costs | 50 | | Indirect costs | 20 | Effie, the Operations Manager, would prefer to achieve cost savings rather than expand into another country. She thinks a lot of time is wasted due to uncoordinated information systems which are not kept up to date. MW currently keeps its customer records on paper. It also has three separate computer-based systems. [Table 2.2] shows details of the computer systems. [Table 2.2]: MW's computer systems | Computer system | Process | |---|---| | A | Tracks vehicles used on each home move | | B | Records employee pay and other HR data | | C | Produces accounts and other management information |