JS is a public sector organisation in country X. The mission statement of JS is in Fig. 1.1. To match up businesses that need workers with workers who need jobs [Figure 1.1] JS is one of the largest businesses in country X. It benefits from many economies of scale but also suffers from some diseconomies of scale. There is an outlet of JS in every main town and city in country X. Each outlet must cooperate with the others to provide the best service to those looking for new employment and businesses looking for new employees. The employees of JS are all highly trained and skilled. They work in three different departments (see Table 1.1). Table 1.1: Employee data for JS Department | Main functions | Total number of employees | Number of employees who left in 2018 ---|---|---|--- A | Dealing with people looking for jobs | 25000 | 6250 B | Dealing with businesses looking for workers | 5000 | 550 C | Paperwork and general administrative duties | 10000 | 600 The management team at JS are concerned about the poor motivation in Department A, which has led to high labour turnover. They interviewed those leaving Department A to ask for their reasons for leaving (an exit survey). The results are shown in [Figure 1.2].