Gil et al. (2009) identified five shopper profiles. One type is the Raider, who walks fast, makes decisions quickly and has a preference for main aisles. Raiders go far into the store if necessary, on 'top-up' or 'food for tonight' missions. Most Raiders are male.
- (a)Explain how the data on shopper movement patterns was gathered from participants.[2]
- (b)Suggest two advantages of the way in which this data was gathered.[4]
- (c)Outline two shopper profiles, other than the Raider.[4]
- (d)Discuss the advantages and disadvantages of studying shopper movement patterns. You should include a conclusion in your answer.[5]
Mark scheme
Marking points from the official mark scheme (May/June 2019). The mark or mark type is shown in brackets.
- Most likely answer (other appropriate responses to be credited):
- Interviewing participants on entry to the store to tag them
- Movement was tracked by CCTV
- Interviewing participants when leaving the store (on exit).
- Marks: 1 mark for basic answer 1 mark for elaboration / example.
- Most likely answer (other appropriate responses to be credited):
- People are tagged and video recordings taken; no-one is talking to them or walking with them; no researcher influencing behaviour.
- The recordings are objective data and fact.
- Using video recordings allows replays and inter-rater reliability to be tested.
- Marks: 1 mark basic answer, 2 marks detailed answer / elaboration × 2.
- Most likely answer:
- The specialist: short trip; focus on few products; mainly top-up; 58% baskets and 30% shallow trolley; 42% top-up and 31% non-food missions.
- The natives: long and very long trips; visit specific aisles; 90% take a trolley; 58% top-up and 37% main mission.
- The tourist: short to medium trips; fast-moving; look more than buy; 68% take a trolley; 82% on a top-up mission.
- The explorer: very long trips; go everywhere more than once; interact with products; buy a lot; 62% female alone; 87% take a trolley; 82% on a main mission.
- Marks: 1 mark identification of profile, 2 marks detailed answer / elaboration (as above) x 2.
- Note: accept logical points that fit the type identified.
- Marks: Question requires discussion; always plural of each argument, and always requires conclusion.
- 1 mark for each advantage / disadvantage (however detailed) and related to the question up to 4 max. 2 marks max. for two strengths / weaknesses unrelated to the question. 1 mark for conclusion.
- Most likely answer (other appropriate responses to be credited):
- Advantages
- Studying movement patterns can allow certain products to be placed in highly populated locations
- Studying movement patterns provides information on how shops should be designed, such as 'store interior layout'
- Research conducted in a shop / store is high in ecological validity.
- Disadvantages
- There are too many different types of shopper to provide firm predictions (generalisations)
- Data gathered from one store (such as a supermarket) can't be generalised to other types of shop / store.
- Shopper movement patterns conducted in one culture may not apply to people in other cultures.
- Conclusion: any appropriate conclusion drawn from the discussion that has been presented. 1 mark if appropriate. A conclusion is a 'decision reached by reasoning' and so a summary of points already made scores 0 marks.
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