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O-LevelBusiness StudiesOperations management7115/11 · Oct/Nov 2025 · Q320 Marks

SBL is a fast food restaurant which sells 900 chicken burgers each week. It has 14 employees. The owner, Vicki, provides her employees with training but does not currently use delegation. She is preparing a break-even chart to help calculate SBL's margin of safety. A partially completed break-even chart is shown in Fig. 3.1. Vicki wants to know how an economic recession might affect her business. [Figure 3.1]

  1. (a)Identify X and Y. X: Y:[2]
  2. (b)Define 'margin of safety'.[2]
  3. (c)Outline two advantages of Vicki delegating tasks to her employees. Advantage 1: Advantage 2:[4]
  4. (d)Explain two possible effects an economic recession might have on Vicki's business. Effect 1: Explanation: Effect 2: Explanation:[6]
  5. (e)Explain two methods of training a business might use. Which is likely to be the best method for a service business to use? Justify your answer.[6]

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About this question

Topic
Operations management, O-Level Business Studies (syllabus 7115). Structured question, 20 marks.
Source
O-Level Business Studies, Oct/Nov 2025 Paper 1 Variant 1, question 3.

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