Suki is the manager of a department in a large retail shop. Her job is varied and she is responsible for the recruitment and motivation of the staff who work in her department. Suki enjoys her job but sometimes finds it hard. 'Finding the right staff is difficult and motivating some of them is almost impossible!' she said.

1. (a)Identify two examples of fringe benefits that shop workers are likely to receive.[2]
2. (b)Identify two reasons why recruiting shop workers might be difficult.[2]
3. (c)Identify and explain two reasons why shop workers might lack motivation.[4]
4. (d)Suki is also responsible for making sure that workers follow Health and Safety laws in her department. Identify and explain three ways in which such laws might help protect employees and customers.[6]
5. (e)The sales of the shop have fallen recently. The management think that costs must be cut. Two suggestions have been made to do this: Make 50% of the shop workers redundant Reduce the hours of all shop workers by 50%. Which one of these two options do you think the management should choose? Justify your recommendation.[6]