O-LevelCommerceGlobal trade7100/22 · May/June 2017 · Q420 Marks

H Ltd is a manufacturer of electronic components. It exports 90% of its products and communicates frequently with its overseas customers.

(a)Define exports.[1]
(b)(i)List three difficulties likely to be faced by H Ltd when exporting its components.[3]
(b)(ii)Name two transport documents that H Ltd will have to use when exporting its components.[2]
(b)(iii)Explain two methods of payment that H Ltd might accept from its export customers.[4]
(c)Explain two reasons why it is important for H Ltd to have rapid and accurate methods of communication with its overseas customers.[4]
(d)Most of H Ltd's communication is verbal (oral). Discuss whether or not there are situations when written communication might be more suitable.[6]

Mark scheme

Marking points from the official mark scheme (May/June 2017). The mark or mark type is shown in brackets.

[1]
[3] 1 mark for each difficulty listed.
[2] 1 mark for each document named.
[4] 1 mark for each method up to 2 methods, plus 1 mark for explanation of each method.
[4] Up to two marks for each reason to a maximum of two reasons
[6] Level 2 (4–6 marks) Has discussed whether or not written communication is, or is not, more suitable in commercial situations than oral communication, and has given a reasoned opinion.
[6] Level 1 (1–3 marks) Has commented on written communication with/without an opinion.

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