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O-LevelCommerceRetail trade7100/12 · Oct/Nov 2025 · Q61 Mark

What is the most likely reason internet shoppers use click and collect services?

AThey help with the packing of goods.
BThey make it easier to return goods.
CThey can avoid shipping charges.
DThey can pick up goods on the same day.

✓ Correct answer

C: They can avoid shipping charges.

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About this question

Topic
Retail trade, O-Level Commerce (syllabus 7100). Multiple choice, 1 mark.
Source
O-Level Commerce, Oct/Nov 2025 Paper 1 Variant 2, question 6.

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