O-LevelCommerceCommunications7100/11 · Oct/Nov 2024 · Q211 Mark

What could be a disadvantage to a logistics company of using social media to communicate with its business customers?

AIt can be used with other forms of communication.

BIt can combine information, videos and reviews.

CIt allows customers to give poor reviews about the business.

DMany potential customers will be made aware of the business.

✓ Correct answer

C: It allows customers to give poor reviews about the business.

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Topic: Communications, O-Level Commerce (syllabus 7100). Multiple choice, 1 mark.
Source: O-Level Commerce, Oct/Nov 2024 Paper 1 Variant 1, question 21.

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