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O-LevelCommerceRetail trade7100/12 · Oct/Nov 2020 · Q81 Mark

A retailer engaged in ecommerce may continue to operate a number of physical stores so that it can offer

Adelivery system.
Ban online customer review service.
Cface-to-face customer service.
Dpayment by credit card.

✓ Correct answer

C: face-to-face customer service.

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About this question

Topic
Retail trade, O-Level Commerce (syllabus 7100). Multiple choice, 1 mark.
Source
O-Level Commerce, Oct/Nov 2020 Paper 1 Variant 2, question 8.

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