O-LevelCommerceRetail trade7100/11 · Oct/Nov 2018 · Q61 Mark

The diagram shows the process for a Click & Collect delivery service from stores. shop online with retail store → select Click & Collect as your delivery option → X → store tells you that your collection is ready What is X in the process?

This question uses a diagram from the original paper, which isn't shown here. Open the full paper from the past papers archive to see it.

Aarrange courier delivery

Bcomplete a consumer satisfaction survey

Cconfirm a delivery date

Dselect the store to collect from

✓ Correct answer

D: select the store to collect from

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Topic: Retail trade, O-Level Commerce (syllabus 7100). Multiple choice, 1 mark.
Source: O-Level Commerce, Oct/Nov 2018 Paper 1 Variant 1, question 6.

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