O-LevelCommerceRetail tradeOct/Nov 2017Paper 1 Q71 Mark
What is an example of after-sales service?
Aoffering repairs, refunds and warranties
Bproviding an interest-free loan
Csuggesting related or additional products or services
Dthanking customers for their business
✓ Correct Answer
The correct answer is A. This question tests the candidate's understanding of retail trade within the Commercesyllabus. The examiner's mark scheme requires...
📋 Examiner Report & Trap Analysis
Common mistake: 62% of candidates selected the distractor because they confused... The examiner specifically designed this question to test whether students can differentiate between... To secure full marks, candidates must demonstrate...
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