Evaluate the importance of change management techniques to the successful introduction of team working at FF.

Mark scheme

Marking points from the official mark scheme (Oct/Nov 2021). The mark or mark type is shown in brackets.

1. [Knowledge] Explanation of organisation culture: The values at work in an organisation or 'the way things are done around here'.
2. [Knowledge] Explanation of role of change culture: The readiness to react to the dynamic business environment by flexibility and the ability to change products and processes.
3. [Knowledge] Explanation of change management techniques, such as how employees might be kept informed and persuaded not to resist change.
4. [Knowledge] Place of strategic implementation in strategic management/planning.
5. [Knowledge] Reference to organisation structural relationships between line managers and subordinates.
6. [Knowledge] Team working and cell production.
7. [Application] Description of current glasses frame production process and proposed changes.
8. [Application] Increasing employee dissatisfaction and absence rates, caused by poor communication with line managers and how team working could improve this.
9. [Application] Specific possible improvements to lead-time, productivity, inventory and quality levels, such as importance of improving 7% reject rate.
10. [Application] How team working may operate in this glasses production process, for example, making a team responsible for one design.
11. [Analysis] Explanation of culture type in FF (probably task) and how this impacts operations.
12. [Analysis] Explanation of new culture type – entrepreneurial? And how this might fit in with team working.
13. [Analysis] Need for positive change culture and management as big change planned and it will be important to get employees 'on board'.
14. [Analysis] Suggested appropriate techniques for change management, for example, working on two-way communication, use of project champions.
15. [Analysis] Mismanaging the change could be detrimental to the positives in FF.
16. [Analysis] Chang is a key figure in managing change.
17. [Analysis] Demotivated employees might make the change relatively difficult.
18. [Evaluation] Recommendation on managing the change supported by reasoning.
19. [Evaluation] Evaluation of likely success of techniques.
20. [Evaluation] Demotivated employees might make use of techniques more important.
21. [Evaluation] Use of techniques should reinforce employee motivation, but will depend on type and attitude of employees.
22. [Evaluation] Ranking usefulness of techniques in FF's situation.
23. [Evaluation] Techniques are last phase of strategic management and this process must be carried out well for techniques to be effective.
24. [Evaluation] Need for contingency planning as part of process to manage unforeseen events, such as complete failure of power supply for a long period of time, given current unreliability.