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A-LevelBusiness StudiesOperations management9609/31 · Oct/Nov 2019 · Q218 Marks

Refer to Appendix A below (reproduced from the insert). Appendix A: Network for assembling a kit house B 1 H 2 0 A C E F 1 2 3 4 5 0 3 2 1 2 D 2 G 3 Activity Description A Build foundations B Walls unpacked and prepared for assembly C Assemble walls D Roof unpacked and prepared for assembly E Assemble and fit roof F Install plumbing G Install electrics H Install windows and doors

  1. (a)(i)(i) total duration of house assembly[2]
  2. (a)(ii)(ii) free float of activity H[2]
  3. (a)(iii)(iii) total float of activity F.[2]
  4. (b)(b) Evaluate the role of critical path analysis (CPA) in meeting QH's quality targets.[12]

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Mark scheme

Marking points from the official mark scheme (Oct/Nov 2019). The mark or mark type is shown in brackets.

  1. [0] Examiners note: check diagram for figures, may need for OFR in (ii) and (iii), or may have entered CP on diagram.
  2. [1] (a)(i) Critical path = A-C-E-G OR 3+2+1+3
  3. [2] (a)(i) 9 (days) (Units not required)
  4. [0] Examiners note: check diagram for OFR
  5. [1] (a)(ii) Free float is max. time an activity can be delayed without delaying the next activity OR EST next activity – duration – EST
  6. [2] (a)(ii) 9-2-5 = 2 (days) (Units not required)
  7. [0] Examiners note: check diagram for OFR
  8. [1] (a)(iii) Total float is max. time an activity can be delayed without delaying whole project OR LFT - duration - EST (OR LST of next activity – duration – EST)
  9. [2] (a)(iii) 9-2-6 = 1 (day) (Units not required)
  10. [0] Examiners note: if only comment on methods of meeting quality targets then L1 AN and EVAL maximum
  11. [1] Knowledge: CPA and network diagrams and uses
  12. [1] Knowledge: Meeting deadlines
  13. [1] Knowledge: Planning resources
  14. [1] Knowledge: Simultaneous completion of tasks
  15. [1] Knowledge: Methods of meeting quality targets
  16. [1] Knowledge: Quality control/assurance/TQM
  17. [1] Application: QH targets - house built in 9 days – duration 9 days, floats
  18. [1] Application: Min is concerned that 12% not completed on time and the defect rate
  19. [1] Application: Reference to activities and durations/critical/non-critical activities
  20. [1] Application: On site supervisor checks each task – form of quality control
  21. [1] Analysis: CPA indicates that houses should be complete within 9 day guarantee, allows simultaneous completion of tasks saving time and resources so making it more likely that this quality target is met
  22. [1] Analysis: CPA allows more effective management of resources so that quality target is more likely to be met
  23. [1] Analysis: On site supervisor can use CPA to ensure that house building is on schedule and take action if
  24. [1] Evaluation: There are quality standards but these are not well explained nor specific. No explicit reference in the CPA. How much time does quality assurance take? Is it included in the timings?
  25. [1] Evaluation: CPA minimum duration is the target so any holdup will mean target not met so is the target too strict? Is 12% reasonable?
  26. [1] Evaluation: CPA does not address targets re defects
  27. [1] Evaluation: No indication that bonuses are impacted by defect rates
  28. [1] Evaluation: May need different quality control/assurance methods not related to CPA, e.g. workers at each stage check quality (profit centres?)
  29. [1] Evaluation: Is the information in the CPA (duration of activities) accurate?

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About this question

Topic
Operations management, A-Level Business Studies (syllabus 9609). Structured question, 18 marks.
Source
A-Level Business Studies, Oct/Nov 2019 Paper 3 Variant 1, question 2.

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