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A-LevelBusiness StudiesOperations management9609/31 · Oct/Nov 2018 · Q217 Marks

Refer to Table 1. Calculate:

  1. (a)(i)difference in capacity utilisation between forecast production in the first six months and the most efficient level[3]
  2. (a)(ii)change in monthly total cost between forecast production in the first six months and the most efficient level of production.[2]
  3. (b)Refer to your results to 2(a) and any other information. Discuss the value of implementing ERP in the new factory.[12]

Mark scheme

Marking points from the official mark scheme (Oct/Nov 2018). The mark or mark type is shown in brackets.

  1. [1] (a)(i) Capacity utilisation = Current output / Maximum output × 100
  2. [1] (a)(i) Current = 100/300 × 100 = 33.3%
  3. [1] (a)(i) Most efficient = 260/300 × 100 = 86.7%
  4. [3] (a)(i) Difference 53.4% or rounded 87% -33% = 54%
  5. [3] (a)(i) % change 53.4/33.3 × 100 = 160.3%
  6. [2] (a)(i) Other possible route: 160/300 × 100 = 53.3%. Note: Do not reward 160 on its own. No % then 2 marks
  7. [1] (a)(ii) TC current = $3.20 × 100 = $320 000 per month
  8. [1] (a)(ii) TC most efficient = $2.20 × 260 = $572 000
  9. [2] (a)(ii) Change = $252 000 per month (000s and $ required)
  10. [2] (a)(ii) % change = 78.75%
  11. [1] (a)(ii) Total cost change between first six months and most efficient level = $1512 000
  12. [1] (a)(ii) Deduct 1 mark for errors – no 000s and/or $. Answer of 252 or $252 or 252 000
  13. [K] (b) ERP - The use of a single computer application to plan the purchase and use of resources in an organisation to improve the efficiency of operations or similar
  14. [K] (b) Role of ERP in reducing unit cost
  15. [K] (b) Link between ERP and lean production methods
  16. [K] (b) Role of ERP in enabling higher sales and capacity utilisation
  17. [K] (b) ERP is using dedicated software to integrate orders, materials, labour
  18. [K] (b) Role of ERP in supply chain management leading to improved customer service and competitive advantage
  19. [K] (b) ERP set up costs are high
  20. [APP] (b) SU assemble and manufacture – complex requirements suited to ERP
  21. [APP] (b) Delivery time important factor for customers
  22. [APP] (b) Range of umbrella products makes for complex inventory decisions
  23. [APP] (b) New factory is opportunity for new IT
  24. [APP] (b) Reasonable use of Table 1 data
  25. [AN] (b) Might enable quick decisions on marginally priced orders maintaining sales
  26. [AN] (b) Reduces cost of ordering and holding inventory
  27. [AN] (b) All departments can access same information improving communication issues
  28. [AN] (b) Enables rapid response to change and customised pricing
  29. [AN] (b) New factory and production methods ties in with new ERP opportunity
  30. [AN] (b) ERP expensive therefore impact on profits
  31. [AN] (b) Effectiveness relies on correct setting up and operation – training required
  32. [AN] (b) Requires accurate reliable information from suppliers and customers
  33. [EVAL] (b) Weighing up benefits and limitations (such as cost)
  34. [EVAL] (b) Does not guarantee lower costs – the human factor might intervene
  35. [EVAL] (b) Consideration of requirements for success, such as skills of operator or accuracy of information input.
  36. [EVAL] (b) Is planned ERP a full complete system or a partial one?
  37. [EVAL] (b) Consideration of relative importance of other factors

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About this question

Topic
Operations management, A-Level Business Studies (syllabus 9609). Structured question, 17 marks.
Source
A-Level Business Studies, Oct/Nov 2018 Paper 3 Variant 1, question 2.

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