A small business uses a new database system. They need to train their staff.

Mark scheme

Marking points from the official mark scheme. The mark or mark type is shown in brackets.

1. (a) • To ensure staff can use the system effectively/efficiently (1) to avoid errors when inputting/processing data (1); • To improve productivity (1) and ensure data security/integrity (1); • To ensure compliance with regulations (e.g. GDPR) (1); • To increase job satisfaction/reduce frustration (1)
2. (b) • To recover data if it is lost/corrupted (1) due to hardware failure / software malfunction / human error (1); • To recover data after a cyber-attack (e.g. ransomware/hacking) (1) to maintain business continuity (1); • To comply with legal/regulatory requirements (1); • To restore an earlier version of data (1)
3. (c) Social issues: • Isolation/loneliness for staff (1) due to reduced social interaction (1); • Difficulty separating work/home life (1); • Potential for reduced teamwork/collaboration (1) | Ethical issues: • Data security risk (1) due to less controlled home environments / insecure networks (1); • Monitoring of remote staff (1) raising invasion of privacy concerns (1); • Inequality of access (1) as not all staff may have suitable home setup (1)